A short 30-minute webinar to review how to fill out the
Performance Improvement Project form.
You have made several changes to your PIP form, and we want to
make sure that you get “credit” for your work during audits. We
encourage you to fill out the form and save it in a Continuous
Quality Improvement Projects binder.
By the end of this module you will become familiar with how to
fill out the PIP form & its usefulness as a:
Almost everybody appreciates the value of multi-disciplinary
teams (MDT). What’s not to love about pulling together people
with different skills to achieve a goal?
But while we all praise the concept of MDTs, many of us struggle
to implement them.
This webinar will help you to consider the value of MDTs and will
explore some of the concrete steps needed to build and maintain
your own team. Thriving Collaborative Coaches Mat Roosa and
Carolyn Castro-Donlan will focus on the following
core objectives:
Explore the current state of behavioral health care, related
to teams and teamwork.
Help you to develop a working understanding of the actions
associated with effective and sustainable MDTs.
Provide you with an opportunity to assess your own
team.
Explore concrete tools that you can use to strengthen your
own MDT.
Join us and learn how to “walk the walk” of building and
sustaining MDTs.
Description
The cost reimbursement model is evolving, with Drug Medi-Cal as a
primary revenue source for reimbursement you will need to have a
thorough understanding of how utilization connects to revenue and
budget. Join Amy McIlvaine and Andrea Jones for a walkthrough of
the new updated Projecting Revenue and Service Capacity
spreadsheet.
Description
This “Lunch and Learn” webinar highlights the importance of your
agency’s first point of contact. As the first point of contact,
you field client or potential client questions: answering the
phone, scheduling appointments, verifying insurance, giving
directions; problem-solving, etc. This is the “Golden
Opportunity” to build rapport with the client or potential client
if handled correctly. Your tone, knowledge, and genuine concern
for the client play a vital role when interacting with the
client. Additionally, being trained to handle most clients’
issues streamlines the process for both the client and the
agency. Learn strategies to polish your image, engage customers,
and increase the success of your agency.
Objectives:
-Define what makes great service and compare how your personal
service delivers on Kano’s Model of Customer Perception.
-Identify your role in meeting customer and agency objectives,
and generate ideas to improve the first and last impression.
-Begin to analyze situations that are critical to engagement and
evaluate whether you have the information you need to provide
customers with the answers and ideas they are looking for.
-Illustrate the use of Checklists and “Cheat Sheets” to capture
critical process steps and improve customer interactions.
Description
Have you ever left a meeting and wondered what the purpose was?
Have you been to meetings which you thought were a waste of time?
Do you feel like you are kept too busy just going to meetings? If
so, read on.
We invite you and your staff to attend this webinar to learn tips
on how to lead successful meetings.
Learn the critical components of any meeting:
– Preparation
– Invitation List
– The Agenda
– Facilitating the Meeting
– Closing the Meeting
A webinar hosted by Victor Kogler to provide guidance on how to
complete the tool and develop a better understanding of how to
use the tool to track revenue, services and ensure correct
staffing levels.
More discussion to help you:
Assess the accuracy of your projections.
Redefine utilization management.
Understand how the changes impact revenue, service mix and
staffing.
A webinar hosted by Victor Kogler to provide guidance on how to
complete the tool and develop a better understanding of how to
use the tool to track revenue, services and ensure correct
staffing levels.
More discussion to help you:
Assess the accuracy of your projections.
Redefine utilization management.
Understand how the changes impact revenue, service mix and
staffing.
