Description
The cost reimbursement model is evolving, with Drug Medi-Cal as a primary revenue source for reimbursement you will need to have a thorough understanding of how utilization connects to revenue and budget. Join Amy McIlvaine and Andrea Jones for a walkthrough of the new updated Projecting Revenue and Service Capacity spreadsheet.
Description
This “Lunch and Learn” webinar highlights the importance of your agency’s first point of contact. As the first point of contact, you field client or potential client questions: answering the phone, scheduling appointments, verifying insurance, giving directions; problem-solving, etc. This is the “Golden Opportunity” to build rapport with the client or potential client if handled correctly. Your tone, knowledge, and genuine concern for the client play a vital role when interacting with the client. Additionally, being trained to handle most clients’ issues streamlines the process for both the client and the agency. Learn strategies to polish your image, engage customers, and increase the success of your agency.
Objectives:
-Define what makes great service and compare how your personal service delivers on Kano’s Model of Customer Perception.
-Identify your role in meeting customer and agency objectives, and generate ideas to improve the first and last impression.
-Begin to analyze situations that are critical to engagement and evaluate whether you have the information you need to provide customers with the answers and ideas they are looking for.
-Illustrate the use of Checklists and “Cheat Sheets” to capture critical process steps and improve customer interactions.
Description
Have you ever left a meeting and wondered what the purpose was? Have you been to meetings which you thought were a waste of time? Do you feel like you are kept too busy just going to meetings? If so, read on.
We invite you and your staff to attend this webinar to learn tips on how to lead successful meetings.
Learn the critical components of any meeting:
- Preparation
- Invitation List
- The Agenda
- Facilitating the Meeting
- Closing the Meeting
A webinar hosted by Victor Kogler to provide guidance on how to complete the tool and develop a better understanding of how to use the tool to track revenue, services and ensure correct staffing levels.
More discussion to help you:
Assess the accuracy of your projections.
Redefine utilization management.
Understand how the changes impact revenue, service mix and staffing.
A webinar hosted by Victor Kogler to provide guidance on how to complete the tool and develop a better understanding of how to use the tool to track revenue, services and ensure correct staffing levels.
More discussion to help you:
Assess the accuracy of your projections.
Redefine utilization management.
Understand how the changes impact revenue, service mix and staffing.
